Privacy policy

1. What our contact form collects

When you submit an inquiry through our website contact or quote form, we collect the details you provide to assess your pest situation. This includes:

• Your full name
• Your contact telephone number
• Your email address
• Your property address or suburb across metropolitan Melbourne
• Details regarding the pest problem, building type, or observed timber activity

We collect this information solely to reply to your inquiry, provide indicative pricing, discuss your property structure, and coordinate on-site attendance. We do not request unnecessary personal details or financial payment information through our website forms.

2. Delivery via Web3Forms

Form submissions made on this site are delivered securely via Web3Forms directly to our business email inbox at info@matespestcontrol.com.au.

Web3Forms operates strictly as a transmission service to route your message to our direct inbox without storing your submission in an external public database. Once delivered, your communication is handled directly by our licensed pest technicians to organise your service.

3. Cloudflare Web Analytics (Cookieless)

We use Cloudflare Web Analytics to monitor aggregate website traffic trends, such as total page views and general visitor regions.

Cloudflare Web Analytics is completely cookieless. It does not set, store, or access cookies on your device, nor does it use local browser storage or browser fingerprinting technologies. It does not track your individual browsing activity across different websites, build personal profiles, or record sensitive IP addresses for user identification.

Because our website does not utilise tracking cookies or third-party marketing tags, there are no tracking cookies installed on your computer when you browse our pages.

4. No sale of personal information

We do not sell, rent, trade, license, or commercially disclose personal information to any third-party marketing agencies, advertising networks, data brokers, or commercial directories.

The information you provide is used exclusively by Mate's Termite & Pest Control to manage your pest control inquiry, conduct on-site timber inspections under Australian Standards, and carry out approved treatments.

5. Data storage and how to request deletion

Your contact details and correspondence remain in our business email records so we can maintain an accurate history of inquiries, quotes, and structural pest reports for your property.

You have the right to request the deletion of your personal details and correspondence at any time. If you wish to have your contact information removed from our records, please send an email to info@matespestcontrol.com.au stating your name and telephone number. We will process your deletion request promptly and confirm removal in writing.

6. Related information

For further details on how our pest services and inspections are conducted on site, review how we work. To understand our website terms and indicative pricing conditions, please consult our terms of use. If you need to arrange an on-site property evaluation, submit an inquiry via our contact page or call our direct phone line.